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Merchant Support

Hello merchants! FlashBanc strives to provide the best service that it possibly can. However, unexpected problems can still occur. In our effort to resolve these problems, FlashBanc has the Client Support Department. This department is designed to answer any and all of your questions. Read on to find out the awesome benefits that it can provide you and how you can best make use of it!

What is the Client Support Department?

Client support can help answer any questions you may have that involves credit card processing, from terminal trouble to batching out your terminal. Even if its a question about other services we may offer or that you would like to make use of, client support will help with that too! You can ask these questions by email or by phone, and the department will respond within an incredibly short amount of time. The support line is also open 24/7, so you can call anytime you have a question, whether it’s first thing in the morning, or in the middle of the night and you just can’t sleep without an answer!

Some questions that might come to mind that client support can answer may include a list of our available terminals or programs. You could ask how the programs could benefit you or how one terminal differs from another. You might have a question regarding your rates or fees. Additionally, you could be curious about other resources available to you. All of these have an answer and our support department is more than happy to provide you with them.

Am I limited to client support?

Not at all! While we have this support line dedicated to you, your agent is still an option as well! If you only need a general question answered and your agent is not immediately available, client support will be more than enough to provide the answer you desire. However, if you require a more personal touch for your specific business, then an agent is still your best option. If you contact client support for any reason, the department will also inform your FlashBanc partner with any updates so that everyone is on the same page regarding your business’ development. This ensures that anytime you have future questions or need additional help, there is no time spent informing someone of what has already taken place.

How can I contact them?

As stated before, client support is available via phone and email. If you’d like to speak with someone from our support, call 1-800-808-1622. For emails, feel free to send your question to 

Our Client Support Department is here to help you, along with everyone else on the FlashBanc team. No matter when you have a question or what the question is, we will help you get your answer and solve whatever problem you may have. Remember, your FlashBanc partner is also an option for help and can work alongside client support to continue providing you with the best service we possibly can.

Posted by fbadmin / Posted on 14 Oct
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