At FlashBanc we are committed to providing you with support of all of your merchant needs. We look forward to assisting you in any way we can. Your satisfaction is priority number one and below you will find contact numbers based on your support requirements.
Customer Service – 1-866-597-5721
365 days – 24 hours a day
We will promptly address any questions you have regarding bank account, batches and/or statements. Make sure you have your Merchant Number available for the operator. If the operator is unable to answer your questions, they will open a ticket which will be routed to our Service Team for a resolution.
Terminal Helpdesk – 1-800-228-0210
365 days – 24 hours a day
Again you will need to supply your merchant number to the representative. The terminal Helpdesk will assist with terminal downloads, partial downloads and troubleshooting of your POS equipment.
FlashBanc Direct Line – 561-278-8888
We are available to all of our merchants and should be called if you need to escalate any “Help Desk“ or Customer Service issues. Our hours of operation are Monday through Friday 9 am to 6 pm. Or email our Support Department at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
Online Account Management
www.emerchantview.com
Please have your login information available and visit this website to manage your merchant account.
Superior Support
Stacey Karpiaz, Owner, So Sweet
We have a counter-top terminal at each of our 3 locations, as well as 6 wireless terminals that are used by our delivery drivers. Even though we were going to save a significant amount of money on our processing, I was worried the transition was going to disrupt my business. My Account Executive, Steve, was extremely knowledgeable and the entire process took 3 business days and less than 30 minutes of my time. I have been with FlashBanc for over 3 years now and they continue to impress me with their support and professionalism.
